A UXer with an MBA, because UX is serious business

Michelle Pakron

Resume

Experience

Head of UX Design

ChaiOne | March 2022 – Present, Houston, TX | Remote

ChaiOne is an experience consultancy that focuses on creating research-driven user experiences for enterprise and industrial clients. As the Head of UX Design, I lead a team of hybrid UX and UI designers. I am involved in pre-sales activities, provide high-level project oversight, and am involved in strategic initiatives. I also coach and mentor my team and lead DesignOps for the UX practice. I own an  implement growth marketing activities and manage all aspects of the corporate website and LinkedIn account.

Corporate Faculty - Human Computer Interaction Design Master's Program

Harrisburg University | August 2022 – Present | Remote

Course development and instruction for: HCID 540-50: Design Tools and Processes and HCID 518: Deceptive Design

Currently designing a new course about the realities of working in the UX industry.

Freelance UX & Design Consultant

Michelle Pakron Design | December 1998 – Present

I have freelanced and consulted for the entirety of my career on the side. Over the years, I have taken on projects where I have: provided UX strategy and design for clients; conducted expert reviews; redesigned and built website; designed logos and brand identities; created print marketing material; and provided copy writing and content strategy services.

UX Lead

LiquidFrameworks, a ServiceMax Company | September 2021 – March 2022, Houston, TX | Remote

LiquidFrameworks is the leader in Oil Field Services software. As the UX Lead, I oversaw UX, strategy, and design activities for the full suite of LiquidFrameworks SalesForce-based SAAS products. I also worked closely with product and engineering to provide guidance on best practices for product development and Agile Scrum.  

User Experience Lead | Product Owner

Memorial Hermann Health System | May 2018 – September 2021, Houston, TX | Remote

Memorial Hermann is one of the largest not-for-profit health care systems in Texas. I served as the UX Lead as well as the Product Owner for the product team I was embedded on. The main product I focused on was Everyday Well, Memorial Hermann's health management portal for patients and health plan members.

UX Design Consultant

GobySavvy UX Reviews | July 2015 – January 2017 | Remote

Senior UX Analyst & Designer

Invesco US | October 2014 – February 2018, Houston, TX

Invesco is a leading global asset management financial company. As part of the internal UX team in Digital Marketing, was responsible for conducting strategy, UX and UI activities for Invesco web & mobile properties.

Major Accomplishments

Invesco US Android App:

Invesco US iPhone & iPad Apps:

Invesco US & Corporate Websites:

Sr. SharePoint Consultant

Particles Collide | July 2013 – October 2013 | Remote

I was an after hours and weekend SharePoint consultant for this interactive agency, focusing on SharePoint branding and ux.

Director of Creative Content, SharePoint Manager & Subject Matter Expert

Mississippi Interactive, subsidiary of NIC, USA | July 2011 – August 2014, Jackson, MS

Mississippi Interactive is an interactive agency that focuses on egov projects for the state of Mississippi. As the director of Creative, was responsible for the overall creative and user experience strategy and vision for all MSI projects.

Major Accomplishments

Web Development Team Lead, Web Designer, & SharePoint Subject Matter Expert

Stewart Enterprises | September 2001 – June 2011, Jefferson, LA

Stewart was a leading death care company that owned and operated funeral homes and cemeteries across the US. As team lead, was responsible for the company's corporate intranet, as well as all web team projects, including dozens of internal-use web applications.

Major Accomplishments

SEnet, the Stewart Intranet: For nearly a decade, I was the lead for the company's intranet. Working with developers and web production staff, I designed and maintained a custom-built intranet for over five years. In 2006, I led the complete rebuild of the intranet utilizing SharePoint 2007. We were able to recreate the majority of all custom-built functionality using the features inside SharePoint, reducing the need for development assets significantly. As part of the redesign, a new architecture was created that was task-based versus department-based, increasing the usability of the intranet in the process. Dozens of Best Bets were created within the SharePoint search feature to further aid users in finding content.

Retention Solution: In 2010, the company decided to move away from a file-system based company to an asset management solution. Initially working with hired consultants, I teamed up with our SharePoint farm admin to redesign the solution created by the consultants due to numerous technical inadequacies in their solution. We utilized SharePoint to create department sites that had custom libraries that used the built-in information management features to assign every file a specific retention period, from 1 week to 10 years, and wrote custom workflows to generate the delete times that the information management policy used to automatically delete the items. Each department site utilized a custom site template allowing each team to collaborate internally.

>> Read more about the retention solution that I helped create

Web Designer

Vi-Comm | March 2001 – September 2001

Led a team in designing web and interactive projects for this design firm.

Web Producer

Active Pixel | June 2000 – February 2001

Built web and interactive projects for this web design firm.

Web and Print Designer

Cynthia Hutchinson Communications | December 1998 – March 2000

Worked as a freelance web and print designer for this communications firm.

Education

Texas A&M University - Corpus Christi | 2020-2022 | MBA

I completed a Masters in Business Administration.

Lamar University | 2019-2020 | BAAS

Completed my Bachelor's in Applied Arts and Sciences.

University of New Orleans | 1994 - 2000

I completed the graphic design program as well as minors in psychology and studio art.

Certifications

Training

Skills

Software


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